Terms & Conditions
C.R. Wood Electrical Ltd
Website: www.crwood-ironing.co.uk
My Order
Full payment for your goods is taken when a new order is placed. When purchasing your ironing products, you will be advised of an approximate delivery estimate. We will endeavour to supply your items as quickly as possible, subject to manufacturer availability.
Please note that prices vary daily. When placing your order, you are purchasing the item/s at the price/s shown at the time. Should a price subsequently change after the order is placed, we are unable to adjust your order.
If an error is discovered with the price of any goods you have ordered, we will inform you as soon as we can and give you the option of amending or cancelling your order.
If your order cannot be fulfilled or is discontinued, we will offer an alternative or give a full refund.
Deliveries in the South West
Upon delivery a signature will be required.
We offer an extensive delivery service throughout the South West. Although we are currently unable to offer timed calls, we will keep you informed of your delivery progress. The service department can be contacted on: 01803 812498.
If you need to cancel or re-arrange an existing delivery date, please contact our office.
If required, we can unbox and dispose of the packaging from your new ironing equipment free of charge upon request.
All items MUST be inspected for any damages within 48 hours of delivery. After this time, C.R. Wood Electrical Ltd cannot be held responsible for any damages found.
C.R. Wood Electrical Ltd cannot be held liable for any damage to flooring. However, if we cause any other damage to your property, please advise your local store within 24 hours of delivery, providing photographs of the damage caused.
Although we don’t like to, occasionally deliveries may be cancelled at late notice (due to stock shortage, manufacturing delays or delivery vehicle breakdowns). We strongly advise all customers not to dispose of their old equipment until they have received the goods, as no claims will be accepted. We shall not be liable for any losses, costs, damages, charges and expenses caused by any delay in delivering goods.
We require notice of any parking restrictions that may be in place.
A charge may be applied (See Table of Charges) if we are unable to complete delivery of your item for any of the following reasons:
- You provide insufficient/incorrect contact details or an incorrect delivery address thereby resulting in a failed delivery.
- You refuse delivery upon arrival of our delivery vehicle.
- There is nobody at the delivery address to accept delivery. You must ensure that you can be available all day on your chosen day of delivery.
Once the delivery has been accepted at the delivery address, you have a duty of care for the goods. If you or a third party transport the goods from the delivery address to another location, we cannot be held liable.
If you would like to collect your new item, please contact your local store who can make relevant arrangements.
Delivery Outside the South West
Upon delivery a signature will be required.
Although we offer an extensive delivery service throughout the South West, deliveries outside of the South West will be through a courier service. These deliveries will be to the doorstep only.
If you need to cancel or re-arrange an existing delivery date, please contact our office.
All items MUST be inspected for any damages within 48 hours of delivery. C.R. Wood Electrical Ltd cannot be held responsible for any damages found as a result of the courier service.
Due to using a courier service, occasionally deliveries may be cancelled at late notice. We strongly advise all customers not to dispose of their old equipment until they have received the goods, as no claims will be accepted. We shall not be liable for any losses, costs, damages, charges and expenses caused by any delay in delivering goods.
Once the delivery has been accepted at the delivery address you have a duty of care for the goods. If you or a third party transport the goods from the delivery address to another location, we cannot be held liable.
If you would like to collect your new item, please contact your local store who can make relevant arrangements.
Product Information & Responsibility
Before ordering, please ensure you check:
- Product specifications and compatibility with your requirements
- Electrical requirements (voltage, wattage)
- Dimensions to ensure the product fits your space
- Water requirements for steam generators (hard/soft water areas)
It is the responsibility of the customer to ensure:
- Products are suitable for their intended use
- Appropriate electrical outlets are available
- Water quality is suitable for steam generators (use of water filters where recommended)
- Products are used in accordance with manufacturer instructions
C.R. Wood Electrical Ltd cannot be held responsible for:
- Damage caused by incorrect use or failure to follow manufacturer instructions
- Limescale damage to steam generators where appropriate water treatment was not used
- Damage caused by improper electrical connections
Spare Parts & Accessories
If you require spare parts or accessories for a product purchased from us, you can order them from our office on 01803 812498 or via [email protected].
Common spare parts include:
- Anti-scale cartridges
- Water filters
- Ironing board covers
- Sole plates
- Power cords
Manufacturer’s Guarantees and Warranties
All items are covered by a minimum of a 12-month manufacturer warranty. This is subject to the manufacturer’s terms and conditions which can be found on their websites.
Important: Warranties may be void if:
- Products are not used in accordance with manufacturer instructions
- Incorrect water is used in steam generators without appropriate filtration
- Products have been tampered with or repaired by unauthorized persons
- Proof of purchase cannot be provided
Please retain your receipt and order confirmation for warranty purposes.
Faulty Items / Returns / Exchanges
Within 21 Days of Delivery:
You always have the option of an exchange or refund if a fault occurs within 21 days of delivery. In all cases we reserve the right to inspect the product and verify the fault.
After 21 Days:
If a fault occurs within the guarantee period, we will offer you a prompt repair service. If your product is over 21 days old and develops a fault within the manufacturer’s warranty period, please contact our service department direct on: 01803 812498.
Manufacturers will not cover faults caused by:
- Accidents or misuse
- Neglect or improper maintenance
- Failure to use appropriate water treatment products
- Normal wear and tear
- Use of non-genuine parts or accessories
Returns for Non-Faulty Items:
If an item is ordered incorrectly or in error and no longer required, a returns charge will be made (See Table of Charges). Items are only returnable if they are in boxed, as-new condition. We do not accept returns of unboxed items or if they have been used.
Important Return Conditions:
- Damaged or unwanted items must be reported within 48 hours of delivery and are subject to inspection.
- Do not use any items you wish to return – this counts as acceptance of goods and deems them non-returnable.
- Do not unbox any unwanted items – this counts as acceptance of goods and deems them non-returnable.
- You have a duty of care whilst the goods are in your possession and we reserve the right to charge you for any damage that may have occurred during this period.
Complaints
We take all complaints very seriously. If you have a concern or complaint, please contact your local store or call 01803 812498.
We aim to resolve all complaints promptly and fairly.
Table of Charges
| Service | Charge |
|---|---|
| Re-Delivery | £24.99 per item |
| Cancellation | £49.99 per item |
| Re-handling of incomplete/unwanted items | Up to 50% (Subject to Manufacturer) |
Charges are subject to change. Current charges apply at time of order.
Your Statutory Rights
None of the above affects your statutory rights as a consumer under the Consumer Rights Act 2015. We reserve the right to amend our terms and conditions clauses wherever consumer statutory rights are not affected.
Your Consumer Rights:
- Goods must be as described, fit for purpose and of satisfactory quality
- If goods are faulty, you have the right to a repair, replacement, or refund
- Your rights are protected by UK law
For more information about your consumer rights, visit: www.citizensadvice.org.uk
Electrical Recycling (WEEE)
You can now recycle your old electrical items with us.
If you’re buying a new electrical item, we will recycle your old one for free on a like-for-like basis.
Why Recycle?
Unwanted electrical equipment is the UK’s fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and human health.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge.
How Our Take-Back Scheme Works:
- When you purchase a new ironing product from us, we offer free take-back of your old equivalent item (like-for-like)
- Example: Buy a new steam generator, we’ll take your old steam generator or iron for recycling
- Please notify us at the time of ordering if you wish to use this service
- Items must be equivalent in type and function
This service helps ensure that electrical equipment is disposed of responsibly and in accordance with UK environmental regulations.
Privacy & Data Protection
Your personal information will be handled in accordance with our Privacy Notice and UK GDPR regulations. Please see our Privacy Notice for full details on how we collect, use, and protect your data.
Changes to Terms & Conditions
We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated revision date. Your continued use of our website and services after any changes constitutes acceptance of the new terms.
Contact Information
C.R. Wood Electrical Ltd
Phone: 01803 812498
Email: info@crwood.co.uk
Website: www.crwood-ironing.co.uk
These Terms & Conditions are effective as of November 2025 and govern all purchases made through www.crwood-ironing.co.uk
Registered Company: C.R. Wood Electrical Ltd
By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.