Last Updated: November 2025
1. Introduction
C. R. Wood Electrical Ltd (“we”, “us”, or “our”) operates the website www.crwood-ironing.co.uk. This Privacy Notice explains how we collect, use, store, and protect your personal information when you use our website and purchase our products.
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Business Name: C. R. Wood Electrical Ltd
Website: www.crwood-ironing.co.uk
Contact Email: info@crwood.co.uk
Contact Address:
2 Biltor Road
Ipplepen
Newton Abbot
Devon
TQ12 5QL
If you have any questions about this Privacy Notice or how we handle your data, please contact us using the details above.
3. What Information We Collect
3.1 Information You Provide to Us
When you place an order or create an account on our website, we collect:
- Personal Details: Name, email address, telephone number
- Billing Information: Billing address
- Delivery Information: Delivery address (if different from billing)
- Payment Information: Payment card details (processed securely by our payment provider)
- Account Information: Username and password (if you create an account)
- Order History: Details of products purchased and transaction history
- Communication Records: Any correspondence you have with us via email, phone, or contact forms
3.2 Information We Collect Automatically
When you visit our website, we automatically collect:
- Technical Information: IP address, browser type and version, operating system, device information
- Usage Data: Pages visited, time spent on pages, links clicked, referring website
- Cookies and Similar Technologies: See our Cookie Policy for more details
3.3 WooCommerce Data
Our online store is powered by WooCommerce. When you purchase from us, WooCommerce collects and processes:
- Order details and transaction data
- Product reviews (if you leave them)
- Shopping cart and checkout information
- Customer account data (if you create an account)
4. How We Use Your Information
We use your personal information for the following purposes:
4.1 Order Processing and Fulfilment
- To process and deliver your orders
- To communicate with you about your orders
- To handle returns, refunds, and exchanges
- To send order confirmations and shipping updates
4.2 Account Management
- To create and manage your customer account
- To enable you to access your order history
- To save your preferences for future visits
4.3 Customer Service
- To respond to your enquiries and provide customer support
- To resolve disputes and troubleshoot problems
- To improve our customer service
4.4 Marketing (with your consent)
- To send you promotional emails about new products, special offers, or other information we think you may find interesting
- To personalize your shopping experience
- You can opt out of marketing communications at any time
4.5 Legal and Business Operations
- To comply with legal obligations
- To prevent fraud and ensure website security
- To enforce our terms and conditions
- To improve our website and services
- For business analytics and statistical purposes
5. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract Performance: Processing necessary to fulfill our contract with you (e.g., delivering your order)
- Consent: Where you have given explicit consent (e.g., marketing emails)
- Legitimate Interests: For fraud prevention, website security, and business analytics
- Legal Obligation: To comply with laws and regulations (e.g., accounting, tax)
6. Who We Share Your Information With
We may share your personal information with the following third parties:
6.1 Service Providers
- Payment Processors: To securely process your payment transactions (e.g., Stripe, PayPal, or your card provider)
- Delivery Companies: To deliver your orders (we only share necessary delivery information)
- Email Service Providers: To send transactional and marketing emails
- Website Hosting: Our website hosting provider stores data on secure servers
6.2 Legal Requirements
- Law enforcement or government agencies when legally required
- To protect our rights, property, or safety, or that of others
- In connection with legal proceedings
6.3 Business Transfers
- If we sell or merge our business, your data may be transferred to the new owner
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
7. International Data Transfers
Your data is primarily stored on servers located in [specify location, e.g., the UK/EU]. If we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses approved by the UK Information Commissioner’s Office
- Transfer to countries with adequate data protection laws
- Other legally approved transfer mechanisms
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Enable website functionality (e.g., shopping cart)
- Remember your preferences
- Analyze website traffic and usage
- Provide personalized content and advertisements (with your consent)
You can control and manage cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
For detailed information, please see our separate Cookie Policy.
9. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Notice
- Comply with legal, accounting, or reporting obligations (typically 6-7 years for financial records)
- Resolve disputes and enforce our agreements
Retention Periods:
- Order Information: 7 years (for tax and accounting purposes)
- Customer Accounts: Until account deletion is requested or account is inactive for 3 years
- Marketing Data: Until you unsubscribe or request deletion
- Website Analytics: Typically 26 months
When data is no longer needed, we securely delete or anonymize it.
10. Your Rights
Under UK GDPR, you have the following rights:
10.1 Right of Access
You can request a copy of the personal data we hold about you.
10.2 Right to Rectification
You can request that we correct any inaccurate or incomplete data.
10.3 Right to Erasure (Right to be Forgotten)
You can request that we delete your personal data, subject to legal retention requirements.
10.4 Right to Restrict Processing
You can request that we limit how we use your data.
10.5 Right to Data Portability
You can request a copy of your data in a commonly used format.
10.6 Right to Object
You can object to processing based on legitimate interests or for marketing purposes.
10.7 Right to Withdraw Consent
Where processing is based on consent, you can withdraw consent at any time.
10.8 Right to Complain
You have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
- Website: www.ico.org.uk
- Telephone: 0303 123 1113
To exercise any of these rights, please contact us at [your email address].
11. Security
We implement appropriate technical and organizational measures to protect your personal data against:
- Unauthorized access or disclosure
- Accidental loss or destruction
- Malicious attacks
Security measures include:
- SSL/TLS encryption for data transmission
- Secure payment processing (PCI DSS compliant)
- Regular security updates and monitoring
- Access controls and staff training
- Secure data backup systems
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
12. Children’s Privacy
Our website and products are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.
14. Automated Decision-Making
We do not use automated decision-making or profiling that produces legal or similarly significant effects.
15. Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:
- Update the “Last Updated” date at the top of this notice
- Notify you via email or prominent notice on our website
- For material changes, we may seek your renewed consent where required
We encourage you to review this Privacy Notice periodically.
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Notice or our data practices, please contact us:
Email: [Your email address]
Phone: [Your phone number]
Address: [Your business address]
Website: www.crwood-ironing.co.uk
17. WooCommerce-Specific Information
17.1 Embedded Content from Other Websites
Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves exactly as if you visited that other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with embedded content.
17.2 Who We Share Your Data With (WooCommerce Extensions)
If you use specific WooCommerce features:
- Product Reviews: If you leave a product review, your name and email may be visible to other customers
- Newsletter Subscriptions: If you subscribe to our newsletter, your email is shared with our email marketing provider
- Payment Gateways: Payment information is shared with our payment processor (they have their own privacy policies)
17.3 How Long We Retain Your Data
If you leave a comment or review, the comment and its metadata are retained indefinitely for moderation purposes.
For users that register on our website, we store the personal information they provide in their user profile indefinitely. Users can request to see, edit, or delete their personal information at any time (except they cannot change their username).
17.4 What Rights You Have Over Your Data
If you have an account on this site or have made a purchase, you can request an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you (subject to legal retention requirements).
Thank you for trusting C. R. Wood with your personal information.